Reference

Terms Conditions You Should Know

When you open an account with us, you agree to a few straightforward rules about how your wallet works, how we handle your data, and what fair play…

Fair play on every tableYour data stays privateInstant JazzCash, Easypaisa, Raast accessLive casino and slots

Explore the Lobby Read FAQ

What These Terms Cover

mqwin game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our Terms & Conditions apply to every player in supported Pakistan regions where local law permits. By opening an account, you're confirming you're old enough to play and you understand these rules. We run live casino tables, slots, crash games and a sportsbook from one lobby.

1
Your account is personal to you — you can't share login details or let someone else use your wallet. We reserve the right to update these terms, and we'll notify you of material changes. If you disagree with any update, you can close your account without
2
penalty. Access and eligibility depend on local law and available to players in regions where it is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

NEED TO ASK

How to Contact Us About This Policy

Got a question about how your account works, what we do with your data, or how to request information about your account? Reach out to us on the channels below.

Live Chat Open the chat window in your account lobby and ask our team directly. Fastest way to get a quick answer about account rules or payment terms.

Email Support Send your questions to support and we'll reply with a detailed answer. Use this for formal requests about your data or account changes.

Mobile App Help Open the Help section in your app and tap Contact. Works on Android and iOS, and you stay in your account without leaving the app.

HOW WE PROTECT YOU

Data Security, Cookies and Your Rights

We take security seriously. Your account is encrypted, and we never share your payment details with anyone else.

Encrypted Transfers

Every JazzCash, Easypaisa and Raast deposit is encrypted end-to-end. Your bank details are never stored on our servers.

Cookie Consent

We use cookies for login memory and gameplay tracking. You can disable them, but features like staying logged in may not work smoothly.

Data Requests

Request a copy of your personal data or ask us to update it. Email support with your account ID and we'll send your data within days.

Account Closure

Close your account at any time without charge. We'll delete your gameplay data after retention periods set by law.

Withdrawal Verification

We may ask for ID or payment proof before large withdrawals. This protects your account and prevents fraud.

Policy Changes

We notify you of any major changes before they take effect. You can reject an update and close your account with no penalty.

Questions About Your Account and Terms

Below are the questions we hear most often from players about how our terms apply to them, what happens to their money, and what to do if something isn't clear.

No. One person, one account. If we find duplicate accounts, we'll close them and hold any winnings. It's to keep the lobby fair for everyone and to meet local payment rules.

You can close it anytime from your account settings. Any balance is withdrawn to your original payment method within a few days. Your data is deleted after we meet legal retention rules.

Yes. Those transactions go straight from your mobile wallet to your account wallet. We don't store your payment details. Deposits clear in under a minute, and we encrypt the whole flow.

Yes. You can set a daily deposit or withdrawal limit in your account settings at any time. Limits take effect immediately and you can raise or lower them whenever you need to.

Contact support immediately via live chat or email. We'll lock your account and help you regain access. Don't share your password with anyone, and log out on shared devices.

Yes, we keep game records while your account is active. This lets you see your history in the Statements tab. After closure, records are kept for legal compliance and then deleted.

Contact support with your game ID or transaction reference. We'll review the record and explain what happened. Game outcomes are logged on our server, so we can show you the full history.

Terms Conditions You Should Know

How to Contact Us About This Policy

Data Security, Cookies and Your Rights

Encrypted Transfers

Cookie Consent

Data Requests

Account Closure

Withdrawal Verification

Policy Changes

Questions About Your Account and Terms

01 Can I have more than one account?

02 What happens if I close my account?

03 Are my JazzCash, Easypaisa and Raast deposits safe?

04 Can I set limits on how much I deposit or withdraw?

05 What if I think my account has been compromised?

06 Do you keep my gameplay history?

07 Can I dispute a transaction or a game result?

Related pages